How can I benefit from this service?
You can visit any ONE shop to complete your subscription and you will immediately receive via SMS the data to use the application directly on the TV. It is enough to have a SMART TV where you can download applications.
Where can I find the ONE TV app?
The ONE TV application is valid on all TV platforms such as Android TV, Apple TV, Samsung and LG. To find the application you must go to the application store (Play Store) on your TV device where you must be registered. Then, search for "ONE TV" and download the application.
How can I log in to the application?
In the application, you can only log in with the credentials (Username and Password) that will be sent via SMS to your contact number after you have completed the corresponding subscription in ONE shops. If you have forgotten your password, please contact our Customer Care..
What conditions must my TV meet to download the application?
The conditions you must fulfill to download the One TV application are: The television must have an operating system; Android TV, Samsung Tizen, LG webOS 5.0 and Apple TV. The TV must be have been manufactured in the last 5 years, i.e. from 2019 and up. For models with Android TV, the supported version is Android TV 9 Compatible with the minimum version 5.0..
Do I need to have the Internet connected to One to use the app?
Yes, you must be connected to ONE's fixed or mobile Internet to use the service on TV after downloading the application.
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Can I use the ONE TV mobile app if I am not a ONE mobile customer??
Yes, if you connect to a ONE Wi-Fi network..
Which additional packages can I add?
ONE TV offers up to 30 channels depending on your package, which offer Catch-up functionality that allows you to go back in time, up to 72 hours, to watch your favorite programs.
How can I watch a show that has finished broadcasting in another moment?
ONE TV offers up to 30 channels depending on your package, which offer Catch-up functionality that allows you to go back in time, up to 72 hours, to watch your favorite programs.
What additional packages can I add?
If you choose one of the Digitalb plans, you can add the RTSH package with 12 channels for 60 ALL/month.
If you choose one of the Tring plans, you can add the Tring Sport package for 700 ALL/month, as well as the RTSH package for 60 ALL/month.
Which channels are eligible to use the catch-up functionality??
For the Digitalb package: Top Channel, TV KLAN, News 24, T HD, Film Aksion, Syri TV, Film Autor, ABC News, Nature Explorer, EuroNews Albania, MAX, Film Drama, Film Hits, GOLD HD, Film Comedy. For the TRING package: 3 Plus, ABC News, Jolly HD, Kanal D Drama, Living, Muse, News 24, Tring Comedy, Tring Life, Tring Max, Tring Novelas, Tring Shqip, Tring Super, Tring Fantasy, Vizion +.
How many minutes or hours can I record in a program?
You can record up to 10 hours of programming, which is available for 30 days. After this period, the video will be deleted. This functionality is valid for channels with the catch-up option..
How many devices can I connect to the One TV app?
You can access the main service from your smart TV device by downloading the application. You can also access it from 2 Android/iOS smartphones or tablets..
Can I see it simultaneously when I log in on two/or more different devices?
Yes, you can follow different programming on each of the active devices..
What is VoD and what does it contain?
VOD (Video on Demand) is a service that allows you to watch movies or series according to your availability. You can choose between different genres using the filters provided. Currently this service is offered only to TRING subscribers.