Customer experience becomes prime objective following merging successfully ended

After the historic acquisition of ALBtelecom and ONE Telecommunications by the Hungarian ICT company 4iG Group, it took a year to merge and rebrand a nationwide telecommunications provider, ONE Albania. The new combined company inherits the fastest growing mobile network and the largest fixed network from the incumbent operator. The business and operations fusion has been a complex and sensitive process led by the best professionals of One Albania and 4iG Group. As this transition is successfuly completed, a new phase of ONE Albania may begin.

“It’s been a long run and we finally got to the point we can shift our focus much more on commercial areas. We laid down the foundations in legal, organizational, and technological way by all odds, so it is a perfect momentum to further enhance the commercial position of ONE Albania” – said Péter Fekete, CEO of the 4iG Group. “After the big merger and One brand launch, we can shift to higher gear, and we are confident that our customers and the Albanian society will benefit from this too.”

Commercial awareness is about continuous improvements of customers experience, further digitalization and clear ONE Albania’s focus on items which customers truly value. To deliver a strategy and execution plan, based on customer centric approach, 4iG Group appoints Brano Djurovic, Chief Commercial Officer of ONE Crna Gora to be the new team captain of ONE Albania. Brano Djurovic is a seasoned professional who gained his experience at various international telco companies in the region and have been working on commercial and technology side of the business for almost two decades.

After four years spent in One Telecommunications, and then ONE Albania, having managed the company its peaks and valleys, besides the successful execution of merging and rebranding processes in his scoreboard, Emil Georgakiev, Chief Executive Officer of ONE Albania leaves his chair in the Tirana based telecommunication service provider. The new CEO from Montenegro, Brano Djurovic is to bring the necessary skill and mindset needed to implement and develop the commercial view on large scale. At the same time, he will be responsible for continuing the already successful processes started by his predecessor like driving innovation, streamlining operations, or enhancing service quality of ONE Albania.

4iG Plc, a Hungarian majority-owned company based in Budapest, Hungary is the leading telecommunications and IT group in Hungary and the Western Balkan region and one of the
leading companies in the knowledge-based, digital economy. The Budapest Stock Exchange listed capital market company’s fresh and innovative approach and its position as Hungary's leading IT systems integrator make the group a leading residential and business service provider in the region's digital transformation. 4iG’s dynamic expansion strategy has made it a key player in the telecommunications markets in Hungary and the Western Balkans. The Group is continuously expanding its services, expertise, and portfolio to meet the changes and needs of the telecommunications and IT markets. The 4iG Group currently employs nearly 9,000 people. www.4ig.hu

One Albania is the biggest telecommunication company in the country. With both ultra-reliable 4G+ mobile network and fiber infrastructure One ensures customers that they are connected at every moment and everywhere in Albania. One is the biggest mobile network in Albania with 1100 coverage stations country-wide and the largest fiber network in Albania. With 5,400 Km of optic-fiber across the country, we provide end-to-end bandwidths up to 1Gbit/s through our fiber to The Home network and more than 10Gbit/s for our ISP partners. One ensures the highest level of security in communication and data protection for our customers in accordance with global standards.ONE Albania is the main gate to the Internet world, having submarine fiber connection with Italy, ensuring the fastest connection and the best quality of internet for the country. www.one.al